we cancel our virgin media account after 18 months as we did not have good broadband speeds. The tracking on Yodel says its still en-route. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. I had previously informed a virgin staff member about this via webchat but I still keep. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. the enevolope they send is free. Upgrading V6 boxes to 360. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. Account - Cable. If we decide to do this, we’ll let you know. QuickStart, set up and connections. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. The webpage usually list which items need returning, however it doesn't at present. On our wavelength In. Phone. New 4K Ultra HD kit uses HDCP 2. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. I trust the bill will be cancelled when the kit. We would like to show you a description here but the site won’t allow us. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Existing Virgin Media customers will have to pay a fee in order. Options. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. Options. Step by step guide to installing your Virgin Media broadband and Hub 3. Virgin Media; My Virgin Media; Shop; Help;. by eddie778 • Just joined. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. All VM Shops in London have been closed (I wrongly thought i coul. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. It's at least 7 years old! We would love. Make sure to take our kit with you when you move. If they won't do that, then you escalate the complaint to Ombudsman Services, and add a demand for compensation for the poor customer service. 1. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. scroll down to 'External wall box'). Virgin Media;. You need to post the equipment back to Virgin Media. These include: Super Hub 2ACI have a very old TV box. Now, the kit arrived but I have no subscription. Stay safe online. but the box the tv360 and hub4 came in, you use to return the old kit. Stream from Virgin Media. . . When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. . Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. Connect the Hub’s power cable with the blue tab. The new fibre phone line is designed to work with the same phones as the old copper line. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Help with a refund for a bereaved account. All our services will be set up so, once you’re in your. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. They have emailed to see someone is in the area and to book a collection date. Remember. . 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. 2 Kudos. We would like to show you a description here but the site won’t allow us. Step 4. I guess the first lady I talked to misinterpreted it. sorry if in wrong place. Alessandro Volta In response to MattL3. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. When you see the ‘starting up’ screen, you can pull the tab out of the remote. If we decide to do this, we'll let you know. walthamyank. We would like to show you a description here but the site won’t allow us. The new fibre phone line is designed to work with the same phones as the old copper line. 00 am this morning I get a text and email asking me to please return unused equipment. HD kit and some older 4K Ultra HD kit only supports older versions. but it doesn't work - 5285247. Claim up to three (if needed) with our WiFi guarantee. . Virgin Media; My Virgin Media; Shop;. Options. You’ll then be able to use your same old phone to make. Solved: My VM account ended on 31st March. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. They have just told me to take it to a recycling centre. Joining in. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. thanks. We would like to show you a description here but the site won’t allow us. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. I used to live in London and since I had to move home I chose to discontinue my broadband. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. We would like to show you a description here but the site won’t allow us. An Ethernet cable – The. virgin media equipment return anything extra to receive one. 12K; 225; 463; Natalie_L. Follow the instructions on screen to finish your setup. End day it's virgin media's equipment. returns. This is not a full review yet – but a few early thoughts. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. The impossible task of fitting Virgin Media kit in the returns box . Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Nobody welcomes a price increase, and we get that. Have been told that some customers have been charged when not returning equipment, however. We would like to show you a description here but the site won’t allow us. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Up to 3 WiFi Pods if needed. If we don’t get the requested kit back,. Switched. Not solved either. I cancel my subscription during the cool off period even before the kit arrived. . SpeedWe would like to show you a description here but the site won’t allow us. Entertain me;. hello007007 Posts: 149 Forumite. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. We would like to show you a description here but the site won’t allow us. how to return your old kit. A power adaptor to plug into the Stream box and a power socket at the wall. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. Security matters. I have not received the return kit I was promised in order to return VM equipment. After that it is up to VM and its contractors to ensure the kit is returned. SpeedReturning your Virgin Media kit VirginMedia. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. couldn't see where best to post this. Go to solution. i. QuickStart, set up and connections. What you get in your QuickStart pack depends on what Virgin Media services you ordered. for the parcel you sent back? This is your proof that you sent it. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Changes to Virgin Media prices 2023. My Virgin Media App. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. There was no label in the box but searches revealed that I could recycle via. We would like to show you a description here but the site won’t allow us. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. correctly to the Virgin Media wall socket, please follow these instructions to get set up. We don't send confirmation of your request to cancel. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. We would like to show you a description here but the site won’t allow us. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. That’s because while you're with us, you rent your kit, rather than own it. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. Joining in. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. totally mixed up text, email and the human operators - don't understand the English language. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. And now I'm getting chased up. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. They said it should be 30 days to return so basically I have the entire month of Feb. Forum; Apps. We would like to show you a description here but the site won’t allow us. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Stay safe online. . Networking and WiFi. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. Phone. kit not collected . Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Networking and WiFi. co. You might also need to change it if your current package isn’t available at your new address. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. Currently equipment returns have been paused due to lockdown. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 7K subscribers in the VirginMedia community. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. We would like to show you a description here but the site won’t allow us. My sister left Virgin Media in January 2023. Please, expect a private message from me here shortly, so I can have a further look and help out. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. My Virgin Media App. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. Then today i get an email asking to return it, well thats a bit hard now. I am going to send you a private message. Sign in . Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. I left Virgin months ago and have arranged for my equipment to be collected. However, despite my attempt to request for the return kit to be deli. Yup this is another completely broken VM process. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. My Virgin Media app: Requires compatible Android 7. on 05-03-2022 19:10. Account - Mobile. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Steveiow. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. That would be. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). Speedon 22-02-2023 16:03. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. Virgin Mobile. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. Today I have received an email and a text message regarding the return of my equipment and that. 5 months ago I was upgraded from Hub 3 to 5. Any returns emails are automated and will contain any equipment that you have registered to. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. your Boosters are paired. agreement. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. ’. Step 3 - Label the box – a letter came with the. In which terminal I have to put the silver cap. The collection date is 29 November. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. Get the Hub ready by connecting the wires. Stream from Virgin Media. QuickStart, set up and connections. Add Sky Cinema. We would like to show you a description here but the site won’t allow us. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. FAQs about return kits. Returning. super hub. Alternatively, visit virg. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. 28 December 2011 at 1:11PM. Browse Virgin Media Virgin Media Community. Please follow this link to create a new pre-paid label to return it to us. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. r. Further exclusions & legal stuff apply. In your Stream kit you’ll find everything you need to get the Stream box up and running. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. My Virgin Media App. 0 once you have your Quickstart box. Options. In the event you change service or close your account, it's important that you return any equipment to us. . £8p/m extra or included with Gig1 or Volt. If you're leaving Virgin Media, it will send you a postal. The first thing you notice is how small the Stream box is. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. I am putting a complaint in with ofcom along with all the evidence I have. Posted in Managing Your Account - Cable. Account - Mobile. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. A power adaptor to plug into the Stream box and a power socket at the wall. We would like to show you a description here but the site won’t allow us. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. I'm sick of waiting for these to be collected and they are gathering dust. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. Virgin Media;. Hi, Just recently upgraded from Tivo 500GB box to TV360. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Switched On Families. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. In addition i also emailed EquipmentReturns@virginmedia. Then I for some reason go. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. When referring to “agreement” we mean all of these things. Back a step. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. My Virgin Media App. The service start date was 28 January 2023. co/recycling for information on how to return or recycle old equipment,together with. So VM gave me another call today, seems like another person from retentions. So I left Virgin about a month ago after too many years. Browse Virgin Media Virgin Media Community. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Also you might struggle TV wise. Reply. They told me I needed to return the equipment or I would have to pay a fine. I have today 11th feb had the same original email we need to collect your kit. Home Phone. It's at least 7 years old! We would love. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Virgin collected my equipment early last year. We would like to return it but we didn't a return box and now we are unsure what to do with it. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. v6. Don’t plug the power cable into a plug socket yet. Alternatively, you can take the kit to your local O2 store or your local recycling centre. It’s easy to Click & Collect your Virgin Media order with Yodel. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. It’s because the reconnection team says the request cannot be processe. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. Just joined. . But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. Problem: Returning Hub 4. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. I have had some months ago left VM and asked for the kit to return my broadband equipment. Simply ring our friendly customer service team. If you want a hand understanding our services, or how to do certain tasks, you’ve come. When can - 5311065 - 2. day. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. We would like to show you a description here but the site won’t allow us. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. 0 once you have your Quickstart box. Account - Mobile. Labels: My Account; hub 3. Let us know how you get along. So thats what i did. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. Manage Your Account. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. . in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. 3 weeks ago. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. You have arranged to pick up your equipment on three occasions. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. QuickStart, set up and connections. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. An Ethernet cable – The. Alternatively, visit virg. 3 weeks ago. on 30-05-2023 22:29. c. None of the links (book a date, contact us) work in the email. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. Keep getting emails from virgin asking me to return old kit. If you possess a Virgin Media TV. We would like to show you a description here but the site won’t allow us. My Virgin Media. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. That is 56 minutes notice of a possible pick up. You can contact us to discuss your O2 mobile products and services. 554bn, inching up 0. 2 July 2015 at 2:05PM in Phones & TV.