Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Anurag Chawake. I have no idea why that is so, but deactivating it seems to solve the issue. Open the Play Store app and tap the Menu button. 159. 1. Although both apps are safe for kids to use, it’s still worth reviewing and monitoring your child’s profile from time to time. I have web safe switched off but still certain sites wont load. Now select the Lock programmes by Age Rating option. This includes restricting children from accessing inappropriate or adult content. Learn more Have I helped?Options. This is a workaround for when Child Safe does not or can not be turned off. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. Forum; Apps. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. Phone. 8. Uncheck the ‘Enable Web Safe’ box. Account holder's date of birth. When i take - 5216603. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Open a Web browser (e. 67. Set “Private DNS provider name” to: dns. Then repeat for the other settings pages (Web browsing, Apps, games & media, Screen time, Purchase & spending), making. Customer since 1993. Your child may feel they are missing out, particularly in secondary school. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Go to the URL of a proxy site. Preferred DNS 192. Adjust the settings according to the level of protection you want. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. IPSec Pass-Through. Go to 192. We would like to show you a description here but the site won’t allow us. We are able to update this setting for you manually too, we just need to confirm a few account details. ThanksFeel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. 2. Open the YouTube app and click on your username in the top right-hand corner. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. 1. Web Safe requires the use of Virgin Media DNS to work. You then can choose a period of time to set for a reminder, say 30 mins or an hour. Training and events. 1 for Families |. Security matters. 4. 0. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Proxies bypass filters on your internet by diverting the traffic to another server, masking your computer's address in the process. For Business ; Existing Customer ; Broadband deals . Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Go to solution. Select Parental Controls in Virgin Media Web Safe. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Stay safe online. My Virgin Media App. In order to check this further and help, I will send you a PM here soon. Social media guides. Chatter and natter. try going to if Web Safe is on this site should be blocked. on 13-02-2023 08:44. Manage Your Account. This help content & information General Help Center experience. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Web safe provides ultimate protection when using the internet. The website is settings are saved and I have rebooted the Virgin Media Hub. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Web safe provides ultimate protection when using the internet. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. This help content & information General Help Center experience. 2. Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security. It shows that it is ‘on’ but doesn’t block any websites at all. Hi csmitherman, thanks for the message and welcome back to the forums. Unfortunately, the anonymity of the web makes it ideal for those with criminal intentions. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. If you think it’s okay for your child to access a. . To turn off SafeSearch on Virgin Media, follow these simple steps: 1. 1 and all appears in order. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 67. Ensure that all options are ON and turned up. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 220. Choosing Web Safe. Options. 1 ACCEPTED SOLUTION. Click: Web Safe. Navigate to the My services drop-down menu and click View HomeSafe settings; Turn Kids Safe Off. ' The child safe settings are on and correctly configured. Once you have registered you’ll be able to do download the f-secure app onto your device. 65% of young people aged 11-16 are in favour of the. No one in house can send messages , pictures videos etc. 1. Click Here to learn more about how we use cookies. Childsafe off but still blocking sites. Go to the Plan and Device tab and click on Manage services. You don’t need to be a web wizard to know how to take care of your kids online. 67. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. My Child Safe settings are not working correctly. 8 and 8. - 5391862. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Reply. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Virgin Media. Virgin Media. 44K views 5 years ago Parental control step-by-step guides. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below: NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Toggle the Parental Controls switch to ON. Press Home on the remote. google (disable when using mobile data) 0 Kudos. Sign into your My BT account online. My account child safe settings are not working. Discover the web for yourself. Navigate to the My services drop-down menu and click View HomeSafe settings; Turn Kids Safe Off. 67. A list of Age Ratings options will appear on the screen. 168. Parental controls block websites and applications that you think are unsuitable for your child. Personalization might have an impact on performance, therefore make sure you. Have looked at previous similar posts and have tried. Child safe disabled for a month, virgin arnt helping, any ideas? Hey All, I use to use child safe all the time for my kids but about 5 weeks ago i noticed it was disabled, tried enabling it and it keeps disabling. 1. 1. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Ensure that “IPsec Pass-Through,” “PPTP Pass-Through,” and “Multicast Pass-Through” are all enabled at the very bottom. But it’s important they do. I’m pretty sure I had it turned on in my old house and it was fine. e. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Find out everything you need to know about choosing the right broadband, creating a fully functional smart home, and more importantly how to fix any WiFi issues and stay safe when you’re browsing. Try with OpenDNS using 208. Virgin Media parental controls are the tools we offer to help keep your family web safe. Tried turn off and in again but didn't - 5415999. Introducing 1. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. Samsung Emergency Mode. Controls & Settings guide Virgin Media F-Secure SAFE helps keep you and your family protected online from all manner of threats and internet nasties. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Apps and technology are changing quickly, and it can be hard for parents to keep up. Shame on you, you clearly do not care for child safety. The password criteria posted by Client62 are out of date. I am so sorry to hear that you are facing this issue with Child Safe, I'd be happy to take a look into this with you via Private Message. Choose Purchase Controls. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. An adult using a social networking site, chat room or online forum can pretend to be anyone –. 67. Available on: Windows Mac Android iOS. The Gamer Lounge. Account - Mobile. Kindle Fires can bypass the Virgin Media Child Safe lock (using the Silk Browser). The Virgin Media Safety Settings have several options available for parents to apply. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. in/myVM . All Virgin Media customers can get F-Secure SAFE and protect up to five of the family’s smartphones, tablets or computers. SpeedQuickStart, set up and connections. Any attempt bounces me back to my account page. Trusted Flagger Guidance. Children under 13 can use the site but their account must clearly state in its bio that it is being managed by a parent or guardian. That is strange, it would appear that the setting is on based on this but as you've mentioned, this isn't the case from your side. Nobody in the group will know you have them on mute. Social media guides. 100). 1 Kudo. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Open an internet browser and type in the Virgin Media IP address: 192. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. Use the following steps to turn off parental control settings using the Family Link app: Open the Family Link app. But there are also risks. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 1. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Keeping kids safe online. I am not on any VPN. Regards. Manage Your Account. Safe and Child Safe turned on by default. Any device connecting to your router will be affected by your Child Safe configuration provided the connecting device has not overridden the default DNS set for the network. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. on 13-06-2022 11:42. I'm a Very. Usually, it's best to either copy and paste the address in the field or make the changes via your hub settings page (more on how to access your hub settings can be found on this link - bottom of page). 67. Then click on parental controls and then turn it on. jump to content. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. Just to update the thread, you've advised you're not happy to go through data protection via PM which is your right to do so. FWIW Child Safe of recent seems to lack stability with posts on the forum noting: changes not being saved saved changes reverting without obvious cause Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites ty. Child safe not working. Should happen instantly when you do this, however, you may need to reboot the router for it to go through. e. Parental controls leave search sites such as Google and Bing accessible. Getting online on any device and staying connected is a breeze when you know what to do. com under Blocked Websites. Child Safe button - how do I access this. on 15-04-2023 15:47. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereon 10-10-2022 10:23. 162. Sorry to see you've been having issues saving your Child safe settings. All Rights ReservedJoining in. net, pubg. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes. All Rights Reserved1. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. We're here to help. Virgin Media Community Broadband Networking and WiFi Unable to enable child safe Options Unable to enable child safe Go to solution men8th Tuning in Options. Dean_Lindson. On the remote press the Menu button. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoQuickStart, set up and connections. 67. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. on 18-07-2023 17:59. When I do try to send emails I get a bounce back that says:'Connections from your IP ###. 220. Seems a common problem with no simple solution. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. If you changed the computer's network settings to use any Public DNS does that re-gain access. Give your child a safe space to explore their curiosity online. The Gamer Lounge. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKNew campaign urges parents to switch on digital controls to keep children safe online. e. Virgin Media takes online safety seriously. I have confirmed this via phone call with virgin media. You will be prompted to enter your PIN Number. Learn how you can change Web Safe settings to turn Child Safe off. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. 168. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Any website unsuitable for children is blocked by default. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Tap Settings > Parental Controls. When choosing a username on any site, make sure they pick a nickname and not their real name. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksThanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. He had me change network adapter DNS settings to Google's DNS [Primary 8. need help the my account just doesnt work and i cant sign in to change any settings please help i only got this service like 4 days ago might cancel if i cant get this fixed soon. Child safe is stuck off on my account despite it looking like it's active on my settings page. Joining in. --. 168. It’s FREE for the. Networking and WiFi. Account - Mobile. Kids can play, learn, create and connect. Usually, the reason for issuing a court order to block a website involves copyrighted content such as music, movies, or porn. Due to this, many torrent sites are subject to content blocks. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. I tried with Ope. 168. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Stream from Virgin Media. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. My Virgin Media App. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Click on Plan and device. Home Phone. 220. Also, please visit this link here where we provide all useful info about Child Safe feature and how to manage your settings etc. Kind Regards, Steven_LSome simple ways to bypass the filters: Use the Pirate Bay Proxy. Just toggle this off and click Apply. Community Natter. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. You can also sound alarms and send your location information to others. Training and events. 1. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. If you changed the computer's network settings to use any Public DNS does that re-gain access. 222 and 208. Training and events. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Settings >> Status >> Network Connection >> Network Setup >> Advanced Settings >> IP Settings >> Set Manually >> DNS Server: 8. Enhance your online life. To confirm the settings update, click “Yes. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 220Hi @Alec99. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . SpeedInstagram stipulates that its users have to be 13 years old before they are allowed to create an account. The internet is full of exciting things. 1/help for specific device where Web Safe is not working. IP address 192. 3. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Selecting My apps. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Try with OpenDNS using 208. If you changed the computer's network settings to use any Public DNS does that re-gain access. com under Blocked Websites section and then select Add. Please advise. . QuickStart, set up and connections. VPNs we tested to unblock various forbidden resources. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. Security matters. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Los1709. Find ‘Manage your extras’ towards the bottom of the page. The Child Safe feature is currently set to 'ON'. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and self-harm and address hiding when your mobile is connected to virgin media broadband. 1. 0. I have the same problem as well, I have just checked my online security controls and it's all turned off. Let us know if you need anything further, we're always happy to help. Please help. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!This is a workaround for when Child Safe & Virus does not or cannot be turned off Changing the computer's network settings to use any Public DNS should re-gain full access. It's easy to turn on. Learn how you can change Web Safe settings to turn. Hi thank you fir the reply. If Child Safe. I have tried switching them on and then off multiple times. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 168. To remove. Re: Websafe settings won't save. Virgin Media. Tap Settings > Parental Controls. 4. Solved: Hi, I can't seem to turn on Web Safe. That’s why we’re here to help. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. 8) and this will bypass the websafe filter. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Search. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. 8. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi , A warm welcome to our Community Forums and thanks for your post. Bypass Child Safe. In response to Client62. select Save changes and confirm changes are saved as. It's easy to turn on. You will be prompted to enter your PIN Number. I’ve called VirginMedia several times and they have not been able to help. . From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. Contact the site operator for further help. It is managed from the Virgin Media online account. My child safe options are switched off. You then can choose a period of time to set for a reminder, say 30 mins or an hour. You can customise your. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. 1 Kudo. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your. 220. There's no firewall settings that I can see, and one time I got to see a page saying. 168. Go to the F-Secure section of the mobile section on the website and click on ‘try it now’. Regards NathanBypass Child Safe & Virus Safe. Emergency Mode allows you to extend the standby time of your device, make emergency calls and a call to a specified contact. Networking and WiFi. Parental controls are a set of tools designed to protect and keep children safe online. - 5157648. For best. Switched On Families Swap and share practical advice with other parents. Child grooming. Ive never even used virgin media in my life and Im not a child. com, @ntlworld. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. It works fine on 4G, but not on home WiFi. on 18-01-2023 20:59. 99. We’ve covered what controls we offer and how to access them in this article.