EU 512GB 18. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. Two hours later I got my response and was given a shipping label. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. I've had to RMA my Steam Deck due to a non-functional L3 button. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. Unit arrived at warehouse (Netherlands) on April 4th. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. Unit arrived at warehouse (Netherlands) on April 4th. #1. Got my Steam Deck back from a second RMA in December. I shipped it off with the understanding the possible repair could take 5 days and then return. Steam initiated an RMA. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. The Steam Deck is on its way to Valve, I'm from Austria by the way. On the Steam Deck, select your profile picture in the top-right corner > select "Account Details" > select "Devices" > select your Steam Deck > scroll down to the Fan Manufacturer details. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. With some help from the Steam Deck Discord, we discovered they're using different fans than the ones shipped with the devkits. You will receive instructions about how to conduct your return once the. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. 5/23 - FedEx delivered the RMA to Valve. RMA process with eBay SD. And now that I've sent it out, they told me it would take 3-5 days to process. 72 > Showing 1-10 of 714 entriesu/FW_Gamer, you can click here to search for your question. 1. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. largelylegit. Repairs for issues covered by warranty are free of charge. my_lesbian_sister_gf 64GB - Q4 • 7 mo. Choose Battery storage mode, and confirm. You should see the Steam Deck power off, and the power LED will blink three times to confirm battery storage mode. The switch is cheap but it requires soldering skills. Got the RMA, sent the device off. But overall the variance is very minimal. Have the RMA paperwork in the box as the first thing support would look at when opening it. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. how long have you waited to get your RMA? I. - Get an email saying Steam Deck's ready to ship on June 1st. That doesn't seem like good design considering the screen is oled. Insofern Sie es nicht ausdrücklich anders anfordern oder Ihre ursprüngliche Zahlungsmethode eine. So I had to contact Steam and set up an RMA. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. ago. ) remove or loosen all screw holding the motherboard to the chassis. All rights reserved. my Steam Deck stopped charging after connecting it to an USB Hub. As an extra precaution, Valve recommends putting your Steam Deck into battery storage mode within the BIOS before starting any. When this stick drift happens that button completely stops working and when the stick drift stops the “Steam” button works again. 1 year warranty US, 2 years in most of the EU. ago. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. Shitty service IMO. 1 week turnaround time to repair fan in Steam Deck - pretty quick. 05. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. my advice for anyone reading this. - Contact Steam Support on May 16th. They sent me back a brand new sealed device and they were very quick about it too. With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. EU 512GB 18. Let me know if you still need help. Steam Deck broken after SSD change. (Left-to Top, Right-to Right/Top - see Picture ). Related. 4. It didn’t actually get picked up. Make sure the white LED is on. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. " "We're happy to announce that Steam Decks will start shipping in Japan, South. Turn on your Steam Deck and allow the battery to discharge below 25% before starting your repairs, as a charged lithium-ion polymer battery can be dangerous if accidentally punctured. So I had to contact Steam and set up an RMA. Lastly. YMMV : r/SteamDeck. Unit arrived at warehouse (Netherlands) on April 4th. Your worrying for nothing, yes it’s a possibility but a very low possibility that something is wrong with your new Deck. If you're prepared for the worst case scenario the only surprises you can get are positive ones. They just need to transfer the warranty to you if they registered it. CLICKY BUTTONS-The Steam button, triple dot button, and power button were all raised around 1mm higher and actually makes a satisfying and tactile “click” now when pressed. Wasn't an issue in lower demanding games like monster hunter rise so I didn't notice the issue for two. Steam Deck OLED announced (Better battery life, 7. March 17, 2023. If you just randomly had a seizure in your bathroom and the Deck was collateral damage, you should explain that to Valve in your support ticket. I dropped off my package Tuesday, November 7th at 12pm. Received my RMA label 8/2 after going through troubleshooting sent it out same day. Neoony Jun 3, 2022 @ 10:16am. - Set the TDP in the Steam menu to 12 instead of the. I talked to steam support about 2 weeks ago on Sunday the 12th and was able to have them get me the info to send in my Steam Deck that same day. Discussion. In fact, my RMA process has been 2 - 3x slower than the average RMA: ~2 months and Valve still hasn't managed to give me a properly functioning device, despite holding onto $650 in revenue from my purchase for that entire time period. I'm from Germany, and this goes too far for initiating an RMA process. Either way, don't be surprised if a few days go by. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. As far as the deck is concerned - My 512GB SKU has got a whiny fan, crunchy left thumbstick, wobbly left touchpad. Steam initiated an RMA. April 26 (AM): Parcelforce Dispatch Notification. Steam initiated an RMA. Yes, for the record I have tried rubbing alcohol. Haptic motors are in phones. Unit arrived at warehouse (Netherlands) on April 4th. shipped to valve rma center in netherlands 08. Alecslee Jun 30 @ 2:24am. Faulty Steam Deck return nightmare with D. sure if you rebuy, you go back to the end and wait another year. We are unable to modify the RMA at this time as it has already been processed. From what I’ve seen the deck is really friendly to self repair but this particular job might be tricky if you’re not experienced. • 2 yr. You'll get 2-3x that if you're playing simple games or watching movies. Steam Deck RMA process in the UK. Unit arrived at warehouse (Netherlands) on April 4th. But even for my 1 RMA, 1000 other people who reserved the same day as me got one that was fine. ) Open the Steam Deck rear casing. how long have you waited to get your RMA? I. Steam Deck Steam Gaming. Unit arrived at warehouse (Netherlands) on April 4th. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. It was transported using UPS and picked up Monday after that, only for it to return yesterday. Using the D-Pad and A to select, navigate to "Setup Utility". My fan RPM is above. They probably have a lot to handle and are still shipping orders at the same time, I expect some processing delay but I can feel the impatience 😬😊. Both left and right trackpad are not working. 2. Today I finally received my replacement Deck. Steam shipped replacement 11/05/2022 Will update on if it's a new. ) remove or loosen all screw holding the motherboard to the chassis. Steam Deck > General Discussions > Topic Details. my Steam Deck stopped charging after connecting it to an USB Hub. I got an email from a United Radio, Inc. You may have to briefly plug the charger in to get it to. Steam Support, Oliver Nog english is not my first language and large juristical texts are quite dificult to read. Record the tracking number from the shipping label and keep it in a safe place. Even my Nintendo joycon drift RMA fix was done with a quick turnaround of a couple of days (not counting shipping). Restart the Steam Deck one last time. Unfortunately, they kept the 256 ssd. Restart the Steam Deck again. Step 1: Open up the steam deck by removing all 8 screws. my Steam Deck stopped charging after connecting it to an USB Hub. Buy it with a credit card that gives you an extra 1 year warranty. It specifies when you can anticipate finalizing your order if you put down a $5 deposit. If you have any other questions in the meantime, please let us know. So basically I will have 3 choices:. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. See full list on howtogeek. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. I still have no update and waiting for a new unit to be shipped to me. The system will not go to sleep in this mode. However tronixfix has a video that you could follow which shows him fixing a steam deck that was dropped and has your issue. Its companion button, on the bottom right, works normally no matter what. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. Hi guys long story short, I purchased a steam deck new from Stock-X because Steam is seemingly refusing to bring this to Australia especially how they've brought to Asia and excluded Australia, its the only way for me an Australian with a 13 year old account steam account with almost 1,500 games to get a chance to get one and with my poor health it's. I even reached out to a valve employee for additional info. put it into battery storage mode, then wake with charger like then it arrived. my Steam Deck stopped charging after connecting it to an USB Hub. pingus25 64GB - December • 1 yr. Soldering it is really easy. Nothing since. my Steam Deck stopped charging after connecting it to an USB Hub. ago. Out-of-warranty issues can be repaired. Try to message Steam Support about it already as they will take plenty of time to start the RMA process. 4" HDR OLED screen, WIFI 6E, 512GB/1TB). It only works if you press the middle of the bumper. 1280 x 800 HDR OLED display. Nonetheless I sent it back. it never went below that threshold (when the issue happened, it dropped to 200 every time). bring your phone with the email in case they need to scan the barcode from the email. Once in the BIOS menu, unplug the power supply. Limited Edition carrying case with removable printed liner. Go back into haptic settings one final time and use the toggle switch to turn the haptics back on. Video/photograph and record everything prior to sending in your deck for any RMA work. If you'd like to attach a file or screenshot to. You can get 8 hours of battery life on the steam deck now =) I get that currently with the standard battery by using the settings in the power menu. I've sent back my steam deck due to stick drift issues after only 2 weeks. I'm waiting for Steam support reply, although I don't have much faith, honestly. I'm considering order one with US Steam account and forward it to me in Hong Kong, it might takes about 2 weeks, much earlier than Komodo, even a little bit cheaper, just worrying about potential RMA, if RMA is needed, the costs is pretty high, also costs me maybe a month or more. Steam initiated an RMA. Deck started to load every scene at ultra low fps. great. Valve also confirmed that it has updated the Steam Deck product page. [deleted]Very impressed with Steams RMA so far. Unit arrived at warehouse (Netherlands) on April 4th. All they gotta do is verify the serial number on the unit and put a label on a box, not sure why that takes so long. they may let you pay for a repair though. Literally nothing happens when using them. YMMV. I sent it as they told me to two weeks ago. Yeah that seems to be the general time frame I'm seeing online which sucks. 30: New steam deck is sent to me (too bad they use GLS again). darth miike Apr 30, 2022 @ 12:22pm. 14 day buyers remorse return policy. Amarand Agasi Nov 27, 2022 @ 1:21pm. I don't think that is true. ago. Uh oh lmao. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got Steam's "complete order" mail and ordered my Deck shortly after. Great service! Since everything was closed, I took it in on Monday and got it shipped off. We're aware of reports regarding fan noise and we're actively looking into the issue. my Steam Deck stopped charging after connecting it to an USB Hub. Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. iFixit plans to start offering Steam Deck replacement parts this summer, iFixit’s Kevin Purdy tells The Verge. -3. I still have no update and waiting for a new unit to be shipped to me. This can take 5-7 business days. I had to RMA my Steam Deck because the left stick click was faulty. It's like any other product or store you have ever bought anywhere. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. 99 $ 9 . ) Push and hold the motherboard from the bottom towards the power button. Repairs for issues covered. Restart the Steam Deck. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. 5/26 - FedEx picks up replacement. I left a couple notes inside asking for it back rather than a substitution. Unit arrived at warehouse (Netherlands) on April 4th. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. 1. My steam deck had a left stick issue. 64 GB Steam Deck to Germany 22/03 purchased 24/03 shipped with GLS 28/03 shipped by GLS to the UK because who knows why 30/03 now says it gonna be shipped back to ValveSteam Deck OLED Available Now! Make Your OLED Dreams Come True!. So, for ex. 2. The Steam Deck is a handheld, portable gaming console made by Valve. breakfreepics • 10 mo. If you do have a issue Valve’s customer service is great and will more than likely send you a brand new unit pretty quickly. how to RMA? My Steam Deck has a broken GPU (artifacting all over the screen) and I want a replacement unit and I see all you guys talking about an RMA but how do I start this process? What I have done up until now is that I've sent a general Steam. That is completely unacceptable as far as I'm concerned. Replaced the screen. Thanks for using Steam, Zoe. Jacob99200 • 1 yr. SPARTAN VI said: Wife and I got our Decks today. Steam initiated an RMA. With all these steam deck issues and the long wait (after q3) I have literally lost interest and enthusiasm. Add a Comment. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. yeah, you should be able to. 04. 5/23 - FedEx delivered the RMA to Valve. I exited the game and. Buy a scalped steam deck on ebay, then rma it. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. The console is at 50-55C, so nowhere near throttling. their queue is getting overwhelmed by requests related to steam deck delivery each week when new batch of decks. Edit: And there’s the evidence that this sub is toxic AF. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. Steam Deck microSD cards use ext4 with casefolding - Steam Deck formats SD cards to the proper format. bring your phone with the email in case they need to scan the barcode from the email. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. This was already concerning as I did not want my new one repaired, rather it should be a new one. - None of the buttons are sticking, the sticks aren't drifting and haptics are hapticking. , an "airplane legal" 100Wh / 27,000mAh battery will last about 5 hours normally, and 10-15 if you're in lower power mode (s). So, I RMAed it and got it repaired. Played on it for probably a total of 10 hours before I noticed a few dead pixels popping up on screen. I was playing a game on emudeck and all of a sudden a bunch of hotkey shortcuts triggered at the same time (fast forward, screen capture, etc) and the game became unreaponsive. Take the Wh and divide by 20, or the mAh 1 and divide by 5400. Since this is not really an issue with Valve but with their RMA partner, talking to Steam support is like talking to a wall. ) Step 2: Remove the shield screws and then the shield itself. RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. Hold down the Volume+ button and press the power button. . Now they request very personal information like full phone number and address. AutoModerator • Additional comment actions. ago. No company ever asked me to provide full contact details to initiate an RMA process before. (You can leave the one holding the heat sink on in place!) 3. STEAM DECK RMA nightmare due to dying battery. Pretty sure its in the BIOS, but you need to be able to press the power at least once :D. Steam Deck RMA time question. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. Steam Deck OLED model will be available in two storage configurations: 512GB and 1TB, which will cost $549 and $649, respectively. Valve was really quick and after 3h I had my DHL shipping label for return. how long have you waited to get your RMA? I. Seems like you either have to accept it or return it. Thanks all. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. L! My second Steam Deck developed the ' black screen of death ' fault after 5 days use, so I got onto Steam support, and they quickly arranged an RMA. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. 04. What is more valuable to some people: potential weeks with no Steam Deck or $30 and an hour at most to fix (and no additional downtime with your Steam Deck)? How the Steam Deck RMA Process Works. My Steam Deck had an issue with the battery not charging past 53%. no, ive bought many things with 30 day return periods. RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. Fingers crossed. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. The Steam Deck should boot into the BIOS menu. Steam initiated an RMA. Need to. I just got my new deck today. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. When I went to lower the price eBay told me to list it at $940 because that was the average going price. These orders will start shipping on December 17th. - Steam Deck arrives at their warehouse in IL on May 20th. RMA wait time? Question I sent my steam deck in on 12/23/2022. Perhaps it's not refurbished 😅. Previously tried to re-image with USB but that wouldn't work so my only option was to do it with MicroSD. It basically made the console useless. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. my new friend May 13, 2022 @ 10:06am. RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. Pretty sure it was dead and not stuck because it was black, and none of the "tricks" worked to fix it. Like if they added one of those stupid "warranty voided if removed" sticker or a software that detects a hardware change has been made and voids the warranty. The haptic on the other hand should not feel strong, it's only there so you know that there is. I contacted valve for tech support they were unable to resolve it and issued an RMA. 72 > Showing 1-10 of 714 entries. Seal the box well with packing tape and attach your shipping label to the box. 1. 28: steam deck is delivered to them. All Discussions Artwork Videos News Guides Reviews. Valve already has my address, so there is no business for a support. Member. ago. To put it to sleep or wake it up, I had to press the button 10-20 times. Deck received 8/1 died that evening just downloading games no power at all. November. Immediately I noticed the left trigger was mushy. Navigate to the Power Menu. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. how long have you waited to get your RMA? I am based in Germany. Regardless its definitely RMA time. bring that box to ups and they wlll create the shipping label and place it on the box. Choose Battery storage mode, and confirm. Not at the moment. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. how long have you waited to get your RMA? I. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. We apologize for the inconvenience. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a drive that can connect to the deck. If your deck turns on automatically, unplug it and let it die a second time; It is important that the deck starts at 0% and stays turned off for step 4. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. I know burn in takes extreme scenarios. I still have no update and waiting for a new unit to be shipped to me. Just worried I might have to RMA after waiting all this time. . Pricing will be critical for the Steam Deck 2, with a possible price point of. sure if you rebuy, you go back to the end and wait another year. Yes. Edit: To add distance perspective I'm in Poland A) the keyboard themes that come with the steamdeck are most likely already redeemed and you cannot redeem them a second time and. Wonderful, thank you. 52 minutes ago #8,057 Zulith said: Figures. even though ur deck is 99%, its not 100%. Steam initiated an RMA. Such as with monitors, it can differ slightly from others of the same model. Also, every time you open the Steam Deck, you degrade it. drop off, to 02. Hey, I got my 256GB Deck today and after a bit of using I don't think that the left trackpad is working correctly. . We apologize for the inconvenience. * Now here is where we are going to deviate a bit from the steam support advice. Unit arrived at warehouse (Netherlands) on April 4th. my Steam Deck stopped charging after connecting it to an USB Hub. Day 1 of owning a Steam Deck I set it up and installed games. Yesterday I came home and found the steam deck laying on. The Steam Deck should boot into the BIOS menu. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. Steam initiated an RMA. I likely have more repair experience than most technicians at their depot (30+ years). Just as an update, steam have today shipped a replacement today (11/05/2022) So reported it on the 01/05/2022 Agreed to RMA on the 02/05/2022 I shipped on 03/05/2022 Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance. It was delivered and signed for. ago. Honestly though, yes it’s valve, decent warranty and returns policy. Be careful and take your time to make sure you don't accidentally copy the wrong way and wipe the deck by accident. 188 comments. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. 3. Received UPS shipping return label on Monday - shipped it the same day. When can I expect to receive my replacement?Could be, but I feel like that's at least partially balanced out by its repairability. Considering an RMA. It is just crazy how the issues with the steam deck are getting frequent, especially the backlight bleeds. They sent me an rma shipping print on the 28th of november. my Replacement Deck has arrived. I still have no update and waiting for a new unit to be shipped to me. 5/26 - FedEx picks up replacement. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on average. Rebooting may take some time after an update, but this can often fix any problems you were having.